Halal Training FAQs - Warees HalalWarees Halal

Halal Training FAQs - Warees HalalWarees Halal

Halal Training FAQs - Warees HalalWarees Halal

Halal Training FAQs - Warees HalalWarees Halal

Halal Training FAQs - Warees HalalWarees Halal
Halal Training FAQs - Warees HalalWarees Halal

1What are the courses provided by WHL?

We offer a few types of courses. Please take the time to read through the description on our website.

For Halal Foundation Programme, there are three types. Please read through the description on our website to assess which type is suitable for you or your staff. The three types are:
1. Supervisory (for personnel with a supervisory role and a diploma or above)
2. WSQ Halal Foundation (Operational Level) in English language
3. WSQ Halal Foundation (Operational Level) in Malay language

All the contents are based on Muis Halal Certification Conditions. WSQ Halal Foundation (Operational Level) is also aligned with one of the skills standards under the WSQ Food Services Framework.

The assessment structure for Supervisory is written assessment and WSQ Halal Foundation (Operational Level) includes practical and written assessment. The dynamic of the class may also differ.

Unfortunately, only WSQ Halal Foundation (Operational Level) is eligible for SDF funding. Do subscribe to our newsletter for updates on Supervisory.

All learners will need to meet the course requirements of being able to speak, read and write in the language medium of the course.

For mobile learning courses, you can visit learnhalal.sg to purchase your course of interest.

2In general, how does the registration process go?

Step 1: Set up a training account via https://whl.dlideas.com/register.
Step 2: Register students into the account.
Step 3: Select the course and course date. Register the students for the course.
Step 4: Wait for registration approval from WHL.
Step 5: After receiving the registration approval, apply for training grant if applicable through SkillsConnect portal (only WSQ courses). If you are NOT applying for training grant, inform us at halaltraining@wareeshalal.sg. We will generate an invoice for you.
Step 6: Receive invoice through the account and make payment to secure the seat.
Step 7: Receive receipt through the account. The receipt contains the course details (venue etc). It also serves as a confirmation notice.

3How do I register for programmes?

Step 1: To register for any course, you will need to create a training account with us at https://whl.dlideas.com/register. Ensure that you use Google Chrome for successful creation of the training account. You will also need to use Google Chrome to access to the training account.

Please click here for the user guide (Certain features may not be available).

If you are the training management personnel for a few companies, please email us at halaltraining@wareeshalal.sg to request for an agent account. Please take note that terms and conditions apply.

4I will like to make changes to my staff’s details/replace the staff going for the course with another person.

Please write to us at halaltraining@wareeshalal.sg for the changes/replacement. An administration fee of $10.70 (after GST) applies.

5I will like to make changes to the particulars of the training account holder.

You will need to fill up the Authorisation Form: Change of Particulars for Halal Training Account here.

6I am facing issues with the registration. What should I do?

The registration works best with Google Chrome. If you are still facing issues with the registration, please write in to halaltraining@wareeshalal.sg.

7I am not able to see any commencement date for the course I wish to register.

There will be no date shown if the course is fully booked or not available for registering. We will publish the dates for WSQ courses one month before the course date and 2 months prior the course date for Level 1: Halal Foundation Programme (Supervisory).

Typically, some learners do drop out of the course 1 week prior the course date. Once their registration is cancelled, the date will appear for registration. Hence, if you are no longer interested in the course, please inform the Halal Training Team at halaltraining@wareeshalal.sg so that your slot can be taken up by other interested learner. Terms and conditions apply for any cancellation.

8Why is my course registration being rejected?

Course registration is rejected mainly for two reasons:
1. Learner does not meet the course requirements
2. The course is fully booked

9How do I make payment for the courses?

You can retrieve the invoice from your training account to make payment.

There is a Make Payment button on the invoice. Click on it to make the payment online.

You can make payment by:
1. Interbank Transfer or PayNow. You will need to attach the snapshot of the successful transaction
2. Credit Card or NET2.0

We strictly do not accept cash or cheque payment. Payments to all courses are to be paid to Warees Halal.

After payment is made, please check the Payment History in your training account for the receipt.

You can refer to the user guide for more details (certain features may not be available).

For WSQ Courses, if you are applying for training grant, the invoice is made available to you after your course registration is approved and training grant has been applied.

10Are there any training grants available?

At the moment, only the WSQ Halal Foundation (Operational Level) programmes are available for funding.

Course Fee Subsidies and Absentee Payroll Funding are available for employers sponsoring employees who are either a Singapore Citizen or Permanent Resident.

After funding, depending on the category you or your staff are eligible for, the fees payable are as follows:

Unfortunately, there is no funding for non-Singaporeans (non-PRs) and Work Pass holders. They will be charged the full course fee.

11How do I apply for training grants for WSQ Courses?

Training grants can be applied through SkillsConnect (SCN). Company must first register for a CorpPass account before they can apply for a profile in SCN. There are various guides available at SkillsConnect. Please visit https://www.skillsconnect.gov.sg or call 6785 5785 for more details and enquiry.

12Are there any requirements for the WSQ course fee funding?

Yes, you must achieve at least 75% course attendance, take all the assessments and achieve “Competent” in order to be entitled for the course fee funding.

13I am an employer. Can I use the SkillsFuture Credit payment for my staff?

No, employers are not allowed to use individual’s SkillsFuture Credit to pay (either in full or partial) for employer-sponsored courses. (Training Organisation will have to alert SSG if we are aware of such cases).

14How can I get the WTS funding?

We will need a copy of the WTS notification letter upon enrolment. Please forward a copy of the letter and your NRIC to halaltraining@wareeshalal.sg.

If you lost your notification letter, you can retrieve a copy by logging in to Workfare portal with your SingPass.

15I meet the workfare requirement, but I did not receive the WTS notification letter. Can I still get the WTS funding?

Unfortunately, those who did not receive a copy of the WTS notification letter do not qualify for the WTS funding rate.

16I am not able to make payment for the course on time. Can I still attend the course?

For Non-WSQ Courses
Please make payment before the course. You may not be allowed to enter without successful payment. For circumstances such as payment is made but it is still being verified, with proof provided, we will hold on to your training certificates until the payment verification process is completed.

You may collect the certificate from us once the payment is verified. We will provide the details in writing. Unfortunately, we are not able to mail out the certificate.

In future, we are moving toward e-certificate generation. Do refer to our website/email for future updates.

For WSQ Courses
If you are applying for training grants, please apply for the grant as soon as your course registration is approved. This is to facilitate timely payment of the payable fee to secure your seat.

17I am not able to attend the class on the chosen date. What should I do?

You can send a replacement. Kindly update the information in the training account and write in to halaltraining@wareeshalal.sg to inform of the replacement. However, do take note that at least one Muslim staff has to attend the Halal Foundation programme.

You can also request for a change of date (postponement). If the next course date is available, you can request for a slot by clicking Change Class Slot in your training account. Do take note of the terms & conditions.

All requests will be subjected to approval. An administrative charge of $10.70 (inclusive of GST) will be imposed for all approved refunds / withdrawals or postponement based on case by case basis.

18When and how can I collect my Training Certificates?

For WHL Certificate of Attendance/Achievement
An email will be sent to the contact person once the Certificate of Attendance/Achievement is ready for collection.

We do not mail the certificate out. The certificate has to be collected at the venue stated on the Certificate of Attendance/Achievement Collection Email.

You may arrange for your own courier to collect the certificate. Please fill up the Training Certificate Service Form prior to collecting the certificate if you are collecting on behalf of another person. Authorised person will need to bring along the form and his/her photo ID for verification, upon collection at our office.

In future, we are moving toward e-certificate generation. The e-certificate can be downloaded from the training account. Do refer to our website/email for future updates. After which, any request for hardcopy will incur a fee of $5.35 (inclusive of GST). Please fill up the Training Certificate Service Form here.

For WSQ Courses
Learners assessed to be “Competent” will be awarded with a Statement of Attainment (SOA) from SSG in electronic form. Learners will receive a notification email/SMS from SSG when the SOA is ready. This is typically two (2) – three (3) weeks from the date of assessment of the course. Please ensure that you provide us with an updated email address and/or mobile number so that you are able to receive this notification. Learners can access their e-Certs by logging into the MySF Portal at www.myskillsfuture.sg with their SingPass.

19Can I display the Certificate of Attendance/Achievement/Statement of Attainment in my establishment?

No, you are not allowed to display training certificates for public viewing to avoid misunderstanding as it is not equivalent to Muis Halal Certificate. The training certificates should be kept in your Halal File.

20Do you provide in-house training for Halal Foundation programmes?

At the moment, we only hold public-run for Halal Foundation programmes. However, do drop us an email at halaltraining@wareeshalal.sg if you have such request so that we will be able to understand the industry demand better.

21How do I provide feedback on Halal Training?

We provide online evaluation form after every run of training. The trainer will provide the password to access the forms during the training. Please click the appropriate training programme to provide the feedback.

• English Programmes – Click Here
• Program Bahasa Melayu – Isi Borang di Sini

For other feedback on Halal Training, please email to halaltraining@wareeshalal.sg.